Support
How can we help?
Start Padel is designed to be simple, but if something is not working the way you expect, this page covers the most common questions and fixes. For anything else, get in touch and we will help.
Troubleshooting
Quick fixes
- Sync problems: confirm Bluetooth is on and your Apple Watch and iPhone are connected and nearby.
- After finishing a match on Apple Watch, reopen the iPhone app so the final result can sync.
- For Playtomic, share the completed result rather than a booking-only link where possible.
- Always review imported match details (players, pairings, dates, scores) before saving.
- Manage Apple Health permissions in iOS Settings or the Health app.
- If Pro access is missing, use “Restore Purchases” in the app with the original Apple ID.
FAQ
Common questions
How do I set up Start Padel?
Download Start Padel from the App Store and open it. No account is required. Add your player profile, then start your first match or add a past result. If you have an Apple Watch, install the companion app to score from your wrist.
How does scoring work?
Choose your format (singles or doubles, best-of-three, single set, timed or Americano), then tap to add points to the serving side. Start Padel tracks the game, set and match state and lets you undo the last point. An unfinished match can be saved and resumed later.
My Apple Watch match did not sync. What should I do?
Confirm Bluetooth is on and your Apple Watch and iPhone are connected and nearby, then reopen the iPhone app after finishing the match on Watch so the final result can sync.
How do I manage Apple Health permissions?
Saving matches and practice as workouts, and reading heart rate and energy for training context, are optional and permission-based. Apple Health has no padel type, so sessions are saved as Tennis workouts. Manage Health permissions in iOS Settings or the Health app at any time. Data already written to Apple Health is managed in the Health app.
How do I import a Playtomic result?
Share the completed Playtomic result to Start Padel, then review the imported players, pairings, dates and scores before saving. Where possible share the finished result rather than a booking-only link, and check the details, since likely duplicates are flagged.
How do subscriptions and renewals work?
Start Padel Pro is an auto-renewing subscription billed through your Apple ID. It renews unless cancelled at least 24 hours before the end of the current period. Available periods and current prices are shown in the App Store and inside the app.
Pro access is missing. How do I restore purchases?
Use “Restore Purchases” in the app while signed in with the Apple ID used for the original purchase. This re-checks your subscription entitlement and restores Pro access.
How do I cancel a subscription?
Open the App Store, tap your account, choose Subscriptions, select Start Padel and cancel. You keep access until the end of the current billing period.
How do I delete my data?
Use “Delete all app data” in the app, or remove the app, subject to normal device backups and Apple-managed services. Workouts already written to Apple Health are managed separately in the Health app.
Still need a hand?
Email hello@startpadel.app and include your device and what you were doing when the issue happened.